Amazon Perfect Order Percentage (POP) Score
No guarantee can be given for the completeness and the accuracy of the following information!
The POP score is designed to recommend to customers the most suitable merchant for a specific product. In the interest of the customer, a ''perfect order'' should be accepted, processed, and delivered without any issues. The following criteria are included in the calculation of the POP:
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Negative customer feedback
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A-Z guarantee claims
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Chargebacks
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Cancellations
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Late shipment
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Refunds
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Response time to customer messages
The POP score is calculated based on the number of perfect orders to the total number of orders in the last 90 days.
A POP score of over 95% should be achieved.
In the Customer statistics you can download a ''report on orders with deficiencies'' to analyze problematic orders. This will help you to improve your POP score.
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