Data protection

I – Name and address of the person responsible

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

SnapSoft GmbH
Leipziger Str. 42
04860 Torgau
Germany
Tel .: +49 (0) 3421 760 98 99
Email: info[at] snapsoft.de
Website: www.snapsoft.de

II – General information on data processing

1 Scope of processing of personal data

In principle, we only process personal data of our users insofar as this is necessary to provide a functional website and our content and services. The processing of personal data of our users takes place regularly only with the consent of the user. An exception applies in those cases in which prior consent cannot be obtained for practical reasons and the processing of the data is permitted by law.

2 Legal basis for processing personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 Para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data that is required to fulfill a contract to which the data subject is a party, Art. 6 Para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are required to carry out pre-contractual measures. Insofar as the processing of personal data is required to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR as the legal basis. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the person concerned do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR as the legal basis for processing.

3 Data deletion and storage duration

The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data in order to conclude or fulfill a contract.

III – Provision of the website and creation of log files

1 Description and scope of data processing

Every time our website is accessed, our system automatically collects data and information from the computer system of the calling computer. The following data is collected:

(1) Information about the browser type and the version used
(2) The user’s IP address
(3) Date and time of access
(4) Websites from which the user’s system reached our website
(5) Websites that are accessed by the user’s system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2 Legal basis for data management

The legal basis for the temporary storage of the log file data is Art. 6 Para. 1 lit. f GDPR.

3 Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this, the user’s IP address must be stored for the duration of the session. The storage in log files takes place in order to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. Our legitimate interest in data processing in accordance with Art. 6 Para. 1 lit. f GDPR.

4 Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of data collection for the provision of the website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest. Any further storage is possible. In this case, the IP addresses of the users are deleted or alienated so that it is no longer possible to assign the accessing client.

5 Objection and removal options

The collection of the data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no possibility of objection on the part of the user.

IV – Use of Cookies

1 Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. When a user calls up a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be clearly identified when the website is accessed again. We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can also be identified after changing pages. The following data is stored and transmitted in the cookies:

(1) language settings
(2) Time information
(3) Log-in information and session ID (session ID)

We also use cookies on our website that enable an analysis of the surfing behavior of the users.
In this way, the following data can be transmitted:

(1) Frequency of page views
(2) Use of website functions

The user data collected in this way is pseudonymised by technical precautions. It is therefore no longer possible to assign the data to the calling user. The data is not stored together with other personal data of the user.
When you visit our website, an information banner informs you about the use of cookies for analysis purposes and refers you to this data protection declaration. In this context, there is also an indication of how the storage of cookies can be prevented in the browser settings.

2 Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f GDPR.

The legal basis for the processing of personal data with the use of cookies for analysis purposes is Art. 6 Para. 1 lit. a GDPR.

3 Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after changing pages.

We need cookies for the following applications:

(1) Acceptance of language settings
(2) Provision of time information
(3) Assignment of the session information

The user data collected by technically necessary cookies are not used to create user profiles.
The analysis cookies are used for the purpose of improving the quality of our website and its content. The analysis cookies tell us how the website is used and so we can continuously optimize our offer. In addition, it can be used to optimize content in order to transport information in a more targeted manner.
Our legitimate interest in the processing of personal data according to Art. 6 Para. 1 lit. f GDPR.

4 Duration of storage, possibility of objection and removal

Cookies are stored on the user’s computer and transmitted to our website from there. As a user, you therefore have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent.

V – Google Analytics

1 Description and scope of data processing

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are saved on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of the website such as:

(1) Browser type / version
(2) operating system used
(3) Referrer URL (the previously visited page)
(4) Host name of the accessing computer (IP address)
(5) Time of the server request

are usually transferred to a Google server in the USA and stored there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We have also added the code “anonymizeIP” to Google Analytics on this website. This guarantees that your IP address is masked so that all data is collected anonymously. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases.

2 Legal basis for processing personal data

It is used on the basis of Art. 6 Para. 1 p. 1 lit. f. GDPR.

3 Purpose of data processing

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.
We continue to use Google Analytics to evaluate data from double-click cookies and AdWords for statistical purposes. If you do not want this, you can do so via the Ad Preferences Manager ( http://www.google.com/settings/ads/onweb/?hl=de ) deactivate.

4 Duration of storage

5 Objection and removal option

You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de .

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on this link: Deactivate Google Analytics click.

An opt-out cookie will be set which prevents the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you will have to set the opt-out cookie again. Information on integrating the opt-out cookie can be found at: https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable .

If you do not want data from double-click cookies and AdWords to be evaluated for statistical purposes, you can do this using the ad preferences manager ( http://www.google.com/settings/ads/onweb/?hl=de ) deactivate.

Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help Center ( https://support.google.com/analytics/answer/6004245?hl=de ).

The personal data of users are deleted or anonymized after 14 months.

VI – Vimeo

1 Description and scope of data processing

This website embeds videos via the video portal Vimeo. The service is operated by Vimeo LLC, 555 West 18th Street, New York, New York 10011, USA (in short: “Vimeo”). The video portal is integrated in such a way that data is only transmitted to Vimeo if you actively agree to the data transmission by clicking on the video. Vimeo processes the following data, among others:

(1) IP address
(2) Browser type
(3) operating system
(4) basic device information
(5) website from which the video is loaded
(6) web activity on the website (e.g. session duration).

If you have an account with Vimeo and are logged in to it, further data may be collected by Vimeo. You can prevent this by logging out of Vimeo before browsing other websites.
Vimeo uses the processed data, among other things, to improve its own offering, but also for its own targeted advertising measures.

2 Legal basis for the processing of personal data

The use is based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a GDPR.
Vimeo is based in the USA and also manages your data there. The transfer of your data to a third country is also based on your consent.

3 Purpose of the data processing

We embed videos via Vimeo to provide our users with a multimedia experience on our website. With the help of Vimeo, we are able to embed high quality content on our website.

4 Duration of storage

Data is stored by Vimeo in accordance with Vimeo’s privacy policy. We have no influence on the storage period.

5 Objection and removal option

You can manage the cookies set by Vimeo at any time in your browser settings. If you have a user account with Vimeo, you can also manage the cookies used in the settings in your user account.

VII – Registration

1 Description and scope of data processing

On our website we offer users the opportunity to register by providing personal data. The data is entered in an input mask and transmitted to us and stored. A transfer of data to third parties does not take place. The following data is collected during the registration process:

(1) Email address
(2) name
(3) company
(4) Telephone number
(5) Registration code

At the time of registration, the following data is also stored:

(1) The user’s IP address
(2) Date and time of registration

As part of the registration process, the user’s consent to the processing of this data is obtained.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR.

If the registration serves to fulfill a contract to which the user is a party or to carry out pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 Para. 1 lit. b GDPR.

3 Purpose of data processing

A registration of the user is necessary for the availability of certain content and services on our website.

Registration of the user is required to fulfill a contract with the user or to carry out pre-contractual measures.

4 Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.

This is the case for the data collected during the registration process if the registration on our website is canceled or changed.

5 Objection and removal option

As a user, you can cancel your registration at any time. You can have the data stored about you changed at any time. Please contact us in writing by email or post.

If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible if there are no contractual or legal obligations to prevent deletion.

VIII – Contact form and email contact

1 Description and scope of data processing

A contact form is available on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and saved. These data are:

(1) Name
(2) Email address
(3) Subject
(4) message
(5) Spam filter
(6) Consent to the data protection declaration

At the time the message is sent, the following data is also stored:

(1) The user’s IP address
(2) Date and time of contact

Your consent is obtained for the processing of the data during the sending process and reference is made to this data protection declaration.

Alternatively, you can contact us using the email address provided. In this case, the user’s personal data transmitted with the email will be saved.
In this context, the data will not be passed on to third parties. The data will only be used to process the conversation.

2 Legal basis for data processing

The legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR.

The legal basis for the processing of the data that is transmitted in the course of sending an email is Art. 6 Para. 1 lit. f GDPR. If the aim of the email contact is to conclude a contract, the additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR.

3 Purpose of data processing

We only process the personal data from the input mask to process the contact. If you contact us by e-mail, there is also the necessary legitimate interest in processing the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4 Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been finally clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5 Objection and removal option

The user has the option of revoking his consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. Please contact us in writing by email or post.

In this case, all personal data that was stored in the course of making contact will be deleted.

IX – Email newsletter

1 Description and scope of data processing

You can receive information about our blog posts and SnapTrade news (e.g. trade fairs, celebrations, etc.) via our newsletter. To do this, you enter your contact details for the newsletter in our newsletter order form and confirm the newsletter order again using a link that we send to your e-mail addressI. The data required for sending the newsletter are:

(1) email address
(2) Consent to receive the newsletter

The specification of a name is optional.

For newsletter registration, the following data is also stored:

(1) The IP address of the user.

For the processing of this data, your consent is obtained during the registration process and reference is made to this data protection declaration.

For the dispatch of the newsletter we partly use service providers.

2 Legal basis for data processing

The legal basis for the processing of the data is your express consent in accordance with Art. 6 Para. 1 lit. a GDPR.

3 Purpose of the data processing

The processing of the personal data from the registration mask is solely for the purpose of sending the newsletter.

4 Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the registration mask for the newsletter, this is the case when the user cancels the newsletter.

5 Objection and removal option

The user has the possibility to revoke his consent to the processing of personal data at any time. The user can unsubscribe at any time by clicking on the corresponding link in the newsletter.
All personal data stored in the course of sending the newsletter and not required at the same time for other legitimate purposes (e.g. for a customer account that continues to exist) will be deleted in this case.

X – Online booking

1 Description and scope of data processing

The SnapSoft GmbH website offers the option of booking SnapTrade products online. The following data is collected and processed in this way:

(1) Company
(2) address details
(2) Email address
(3) Tariff – Period of Use
(4) VAT ID
(5) Consent to our general terms and conditions
(6) Consent to the right of withdrawal and knowledge of the withdrawal form
(7) Approval of the expiry of the withdrawal period in the event of complete contract fulfillment

2 Legal basis for data processing

When processing personal data that is required to fulfill a contract to which the data subject is a party, Art. 6 Para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are required to carry out pre-contractual measures.

3 Purpose of data processing

The processing of personal data only serves the purpose of fulfilling the contract.

4 Duration of storage

We delete your data after the contract has been processed and the retention obligations under tax and commercial law have expired.

5 Objection and removal option

As a contractual partner, you have the option of dissolving this at any time, observing the notice period. Your stored data will be deleted after the tax and commercial retention obligations have expired

You can have the data stored about you changed at any time. Please contact us in writing by email or post.

XI – Conclusion of a contract

1 Description and scope of data processing

If you decide to conclude a contract with SnapSoft GmbH, you will receive a form by email. The following data is collected and processed in this way:

(1) Company
(2) address details
(3) VAT ID
(4) Contact person
(5) Email
6. Telephone
(7) Fax

optional

(8) Different billing address

2 Legal basis for data processing

3 Purpose of data processing

The processing of personal data only serves the purpose of fulfilling the contract.

4 Duration of storage

We delete your data after the contract has been processed and the retention obligations under tax and commercial law have expired.

5 Opposition and removal option

You can have the data stored about you changed at any time. Please contact us in writing by email or post.

XII – Payment method – Sofortüberweisung

1 Description and scope of data processing

When booking additional products, Sofortüberweisung can be used for payment.

Sofortüberweisung is a payment service that enables cashless payment for products and services. This type of transfer is a technical procedure through which the merchant immediately receives a payment confirmation. The retailer is thus able to deliver goods and services to the customer immediately after the order has been placed, to make them available to the customer.
The following data is collected and processed:

(1) SnapSoft customer number
(2) Purpose
(3) Internal transaction ID

2 Legal basis for data processing

3 Purpose of data processing

The processing of personal data only serves the purpose of fulfilling the contract.

4 Duration of storage

We delete your data after the contract has been processed and the tax and commercial retention obligations have expired.

5 Objection and removal option

The handling of personal data can be contradicted at any time. Please contact us in writing by email or post. Your stored data will be deleted after the tax and commercial retention obligations have expired.

You can find the applicable data protection provisions of Sofortüberweisung https://www.klarna.com/sofort/datenschutz/ .

XIII – Payment method – SEPA direct debit

1 Description and scope of data processing

If you have concluded a contract with SnapSoft GmbH, the SEPA direct debit procedure can be used.

A SEPA direct debit mandate is the legal legitimation for collecting SEPA direct debits. A mandate includes both the payer’s consent to collect the payment by SEPA direct debit from the payee and the instruction to the own payment service provider to redeem the payment. You can obtain the binding mandate texts for the SEPA mandates (SEPA direct debit mandate and SEPA business-to-business direct debit mandate) from your account-managing payment service provider.
The following data is collected and processed:

(1) Account holder / first name, last name
(2) Street and house number
(3) Postal code and city
(4) Credit institution (name and BIC)
(5) IBAN

2 Legal basis for data processing

3 Purpose of data processing

The processing of personal data only serves the purpose of fulfilling the contract.

4. Duration of storage

We delete your data after the contract has been processed and the tax and commercial retention obligations have expired.

5 Opposition and removal option

You have the option of withdrawing the SEPA mandate in writing at any time. Your stored data will be deleted after the tax and commercial retention obligations have expired.

XIV – Amazon MWS data

1 Description and scope of data processing

SnapTrade uses data available via the customer’s Amazon MWS access.
Amazon Marketplace Web Service (Amazon MWS) is an integrated web service API that supports Amazon sellers in the programmatic exchange of data on offers, orders, payments, reports, and more. Data integration with Amazon enables a high level of sales automation that can help sellers increase their sales. By using Amazon MWS, sellers can increase their sales efficiency, reduce the workload and react faster to customer contacts.
In addition to access to the seller’s assortment, personal sales are also imported into SnapTrade. The following data is collected and processed.

(1) date of purchase
(2) Amazon marketplace
(3) Delivery address
(4) Billing address
(5) Invoice amount & currency
(6) Item number & quantity ordered

The following data is anonymized:

(1) Buyer name
(2) Telephone number

2 Legal basis for data processing

3 Purpose of data processing

The processing of personal data only serves the purpose of fulfilling the contract.

4 Duration of storage

We delete your data after the contract has been processed and the marketplace has been deleted.

5 Objection and removal option

As a contractual partner, you have the option of terminating this at any time, taking into account the notice period. After the resolution, your saved data will be automatically deleted.
You can change or delete the stored data at any time. Please contact us in writing by email or post.

XV – Applications

1 Description and scope of data processing

If you apply to SnapSoft GmbH, you can do so electronically, by email or in writing, by letter.
The following data are collected and processed:

(1) Name
(2) address
(3) Email address

voluntary information

(4) Telephone number
(5) Passport photo
(6) Information from the curriculum vitae such as family information, school education, driving license, hobbies, etc.
(7) Employment references with information on the previous place of work, activities, etc.

2 Legal basis for data processing

The legal basis for processing the data is Art. 6 Para. 1 lit. F GDPR.

3 Purpose of data processing

The processing of personal data is used to handle the application process.

4 Duration of storage

The data will be deleted when they are no longer required to achieve the purpose for which they were collected and there are no other legitimate interests responsible for processing. A legitimate other interest as an example would be the burden of proof in proceedings under the General Equal Treatment Act (AGG).
However, in the event of employment, data relevant to the employment contract will be saved.

5 Objection and removal option

It is essential to collect the data to process the application process. You can object to the processing at any time and have the data deleted at any time. The application process will then be discontinued.
Please contact us in writing, by post or email.

XVI – Social networks

1 Description and scope of data processing

We operate user accounts on various social media channels. Specifically, we can be reached on the following social media channels:

LinkedIn, a service of LinkedIn Corp, 2029 Stierlin Court, Mountain View, CA 94043, USA.
Xing, a service of New Work SE, Am Strandkai 1, 20457 Hamburg, Germany
Twitter, a service of Twitter Inc, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland
Facebook and Instagram, both services of the company Meta Platforms Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland.

2 Purpose of data processing

We use social media presences to be responsive to our customers and prospects on different channels and to complement our digital marketing.
When you visit our online presences on the social media platforms, personal data is also stored with the operators of these platforms. If you are logged into your user account on the respective platform, it is possible that the operator of the social media platform will merge the data about your visit with other data. We have no influence on this. For more information on data processing on the respective platform, please refer to the platform operator’s privacy policy.

3 Legal basis for the processing of personal data

We operate our social media presences on the basis of our legitimate interests in uncomplicated communication and marketing opportunities through presentation on social media platforms within the meaning of Art. 6 (1) lit. f DSGVO.

As most of the registered offices of the aforementioned platform operators or their parent companies are located in the USA, we have concluded data protection contracts with the operators, which include the so-called standard contractual clauses of the Commission. In the standard contractual clauses, the operator undertakes to process user data only in accordance with our instructions and to comply with the EU level of data protection.

4 Duration of storage

We have no technical means of deleting data from your customer account on a social media platform for you. Please contact the respective platform operator for this.

5 Objection and removal option

With regard to the exercise of objections and deletion requests, please contact the respective platform operator and/or delete your data in your user account on the platform.

XVII – Google Tag Manager

1 Description and scope of data processing

This website uses Google Tag Manager, a service provided by Google Inc (“Google”). Google Tag Manager is a service for managing tools on a website. Google Tag Manager processes the IP address of the website visitor and may set cookies.
Since it cannot be ruled out that the IP address of the website visitor is not only processed by Google Ireland Ltd. based in the European Union, but also by the US parent company Google LLC, we only use the Google Tag Manager with the consent of the website visitor in accordance with Art. 6 (1) lit. a GDPR.

2 Legal basis for the processing of personal data

The use is based on your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR.

3 Purpose of the data processing

The Google Tag Manager serves the technical functioning of the website and the administration and loading of further plugins and tools.

4 Duration of storage

Cookies are stored on the user’s computer and transmitted from it to our site. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

5 Objection and removal option

You can prevent cookies from being stored by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

XVIII – Hubspot

1 Description and scope of data processing

For our digital marketing, we use services of the provider Hubspot Inc (25 First St 2nd Floor Cambridge, MA 02141, USA, hereinafter “HubSpot”). The company has a registered office in Germany (Am Postbahnhof 17, 10243 Berlin) and in Ireland (One Dockland Central, Dublin 1, Ireland).

2 Purpose of the data processing

We use HubSpot to process enquiries from customers and interested parties. For this purpose, we use HubSpot as a customer relationship management system as well as sals marketing automation platform.
Our sign-up service allows visitors to our website to learn more about our company, download content and provide contact information and other demographic information. This information is stored on servers run by our software partner HubSpot. It may be used by us to contact visitors to our website and to determine which of our company’s services are of interest to them. All information we collect is subject to this privacy policy. We use all information collected solely to optimise our marketing.

3 Legal basis for the processing of personal data

We use HubSpot on the basis of our legitimate interests in an efficient and fast processing of user requests and optimisation of our online offer within the meaning of Art. 6 (1) lit. f DSGVO.
As HubSpot’s registered office is in the USA, we have concluded a contract with HubSpot with so-called standard contractual clauses, in which HubSpot undertakes to process user data only in accordance with our instructions and to comply with the EU level of data protection. For further information on HubSpot’s privacy policy, please refer to HubSpot’s website (currently available at https://legal.hubspot.com/dpa and https://legal.hubspot.com/privacy-policy, as of July 2023).

4 Duration of storage

We delete enquiries if they are no longer required. Enquiries from customers who have a customer account can be deleted by them independently. We do not delete inquiries from active customer accounts regardless of the reason. In the case of legal archiving obligations, deletion takes place after their expiry (e.g. after the tax law retention obligation of 10 years).

5 Objection and removal option

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

XIX – YouTube

1 Description and scope of data processing

On our website, we have embedded videos that are loaded from the video platform YouTube. YouTube is a service of YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (in short: “YouTube “). When you visit our website and call up a sub-page with an embedded YouTube video, you will first be asked to consent to the transfer of data to and from YouTube. If you give this consent, your browser connects to YouTube’s servers.

2 Purpose of the data processing

We embed videos from YouTube as it is the video platform with the most users and the best user experience. Many users have a YouTube account and can save videos there, for example. We want to provide this convenience to our users.

In order to play a video from YouTube, it is necessary that some data such as your IP address and the requesting website are transmitted to YouTube. If you are currently logged in to your YouTube account, it is possible that YouTube will merge your video retrieval via our website with other data from your user account. We have no influence on this.

3 Legal basis for the processing of personal data

The use of YouTube is based on your explicit consent by activating it in the YouTube frame on our website (Art. 6 para. 1 lit. a DSGVO).
Since both the US and Irish YouTube subsidiaries are subsidiaries of Google and Google has its headquarters in the USA, we have concluded a contract with YouTube with so-called standard contractual clauses in which YouTube undertakes to process user data only in accordance with our instructions and to comply with the EU level of data protection. For further information on YouTube’s privacy policy, please refer to YouTube’s website (currently available at https://policies.google.com/privacy?hl=en, as of July 2023).

4 Duration of storage

YouTube stores your data for different periods of time. The storage period depends, among other things, on whether you have an account with YouTube. If this is the case, you can request deletion in your user account.

5 Objection and removal option

You can revoke your consent at any time.

XX Web Analysis using Piwik Pro

1 Description and scope of data processing

We have integrated the service Piwik Pro of the provider Piwik Pro GmbH, Kurfürstendamm 21, 10719 Berlin, in order to be able to align our website with the interests of our customers by means of web analysis.

2 Purpose of the data Processing

By means of web analysis, we would like to understand the main interests of our customers and other website visitors in order to improve our website and fill it with relevant content.

3 Legal Basis for the processing of personal data

The web analysis is carried out on the basis of your explicit consent in accordance with Art. 6 Para. 1 lit. a DSGVO.

4 Duration of storage

The cookies from Piwik Pro are set for 14 months.

5 Objection and removal option

Consent can be revoked at any time with effect for the future. We ask that you revoke your consent technically by prohibiting the setting of cookies by Piwik Pro in your browser settings and deleting any cookies that have already been set with your consent.

XXI – Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the person responsible:

1 Right to information

You can request confirmation from the person responsible as to whether we are processing personal data relating to you.

If such processing has taken place, you can request the following information from the person responsible:

(1) the purposes for which the personal data are processed;

(2) the categories of personal data that are processed;

(3) the recipients or the categories of recipients to whom the personal data relating to you have been disclosed or are still being disclosed;

(4) the planned duration of the storage of your personal data or, if specific information is not available, criteria for determining the storage duration;

(5) the existence of a right to correction or deletion of your personal data, a right to restrict processing by the person responsible or a right to object to this processing;

(6) the right to lodge a complaint with a supervisory authority;

(7) all available information on the origin of the data if the personal data are not collected from the data subject;

(8) the existence of automated decision-making including profiling in accordance with Art. 22 para. 1 and 4 GDPR and – at least in these – cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information about whether the personal data relating to you is being transmitted to a third country or to an international organization. In this context, you can request to be informed about the appropriate guarantees in accordance with. Art. 46 GDPR to be informed in connection with the transfer.

2 Right to rectification

You have a right to correction and / or completion vis-à-vis the person responsible if the processed personal data concerning you is incorrect or incomplete. The person responsible must make the correction immediately.

3 Right to restriction of processing

You can request the restriction of the processing of your personal data under the following conditions:

(1) if you dispute the accuracy of the personal data concerning you for a period of time that enables the person responsible to verify the accuracy of the personal data;

(2) the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;

(3) the person responsible no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or

(4) if you have objected to the processing in accordance with Art. 21 Para. 1 GDPR and it has not yet been determined whether the legitimate reasons of the person responsible outweigh your reasons.

If the processing of your personal data has been restricted, this data – apart from its storage – may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest processed by the Union or a Member State.
If the processing restriction has been restricted according to the above conditions, you will be informed by the person responsible before the restriction is lifted.

4 Right to cancellation

a Deletion obligation

You can request the person responsible to delete the personal data relating to you immediately, and the person responsible is obliged to delete this data immediately if one of the following reasons applies:

(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.

(2) You revoke your consent on which the processing was based in accordance with. Art. 6 para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR, and there is no other legal basis for the processing.

(3) According to Art. 21 para. 1 DSGVO objection to the processing and there are no overriding legitimate reasons for the processing, or you object acc. Art. 21 para. 2 GDPR objection to the processing.

(4) The personal data concerning you have been processed unlawfully.

(5) The deletion of your personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which the person responsible is subject.

(6) The personal data relating to you were collected in relation to information society services offered in accordance with Art. 8 Para. 1 GDPR.

b Information to third parties

If the person responsible has made the personal data concerning you public and is acc. Art. 17 para. 1 GDPR to delete them, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform those responsible for data processing who process the personal data that you as the person concerned are about to delete them have requested any links to this personal data or copies or replications of this personal data.

c Exceptions

The right to deletion does not exist if processing is necessary

(1) to exercise the right to freedom of expression and information;

(2) To fulfill a legal obligation that requires processing under the law of the Union or of the member states to which the person responsible is subject, or to perform a task that is in the public interest or in the exercise of official authority that is transferred to the person responsible has been;

(3) for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i as well as Art. 9 para. 3 GDPR;

(4) for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes acc. Art. 89 para. 1 GDPR, insofar as the right mentioned under section a) is likely to make the realization of the objectives of this processing impossible or seriously impair it, or

(5) for the establishment, exercise or defense of legal claims.

5 Right to be informed

If you have asserted the right to correction, deletion or restriction of processing against the person responsible, the person responsible is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction of processing, unless this turns out to be impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the person responsible.

6 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the person responsible, in a structured, common and machine-readable format. You also have the right to transfer this data to another person responsible without hindrance from the person responsible to whom the personal data was provided, provided

(1) the processing is based on consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract according to. Art. 6 para. 1 lit. b GDPR is based and

(2) the processing is carried out using automated procedures.

In exercising this right, you also have the right to have your personal data transmitted directly from one person in charge to another person in charge, insofar as this is technically feasible. This must not impair the freedoms and rights of other people.
The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task that is in the public interest or takes place in the exercise of official authority that has been transferred to the person responsible.

7 Right to Object

You have the right, for reasons that arise from your particular situation, to object at any time to the processing of your personal data, which is based on Art. 6 Par. 1 lit. e or f GDPR takes place, to object. This also applies to profiling based on these provisions.

The person responsible will no longer process the personal data concerning you unless he can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed in order to operate direct mail, you have the right to object at any time to the processing of your personal data for the purpose of such advertising. This also applies to profiling insofar as it is related to such direct advertising.
If you object to processing for direct marketing purposes, the personal data relating to you will no longer be processed for these purposes.
In connection with the use of information society services – regardless of Directive 2002/58 / EC – you have the option of exercising your right of objection by means of automated processes that use technical specifications.

8 Right to revoke the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. Revoking your consent does not affect the legality of the processing carried out on the basis of your consent up to the point of revocation.

9 Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which has legal effects on you or which significantly affects you in a similar manner. This does not apply if the decision

(1) is necessary for the conclusion or performance of a contract between you and the person responsible,

(2) is permissible on the basis of legal provisions of the Union or of the member states to which the person responsible is subject and these legal provisions contain appropriate measures to safeguard your rights and freedoms and your legitimate interests or

(3) takes place with your express consent.

However, these decisions may not be based on special categories of personal data according to Art. 9 Para. 1 GDPR, unless Art. 9 Para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.
With regard to the cases mentioned in (1) and (3), the person responsible shall take appropriate measures to safeguard the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the person responsible, to express their own point of view and heard on contesting the decision.

10 Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged violation, if you are of the opinion that the processing of your personal data is against violates the GDPR.

The supervisory authority to which the complaint was submitted informs the complainant about the status and the results of the complaint, including the possibility of a judicial remedy according to Art. 78 GDPR.

Status: January 28, 2019